We know that claims occur when you least expect them to, creating a time of uncertainty. We offer you, our members, clear and efficient ways to help you understand the claims process, with the goal of getting you back to the way it was before the claim happened. Our pledge to our members is to be clear, courteous, and fair throughout the claims process, and we expect the same from our members.
Please call into the office at 830-625-4816 and select option #6. After hours claims number, dial 830-217-1608.
We want to make the claims process to go as smoothly as possible. After the claim is received and reported to our claims manager, you will receive a call within 24 hours explaining how the claim process works. A review of your policy coverages and deductible will be made. Status updates will be provided through phone calls, along with a prompt decision on claim coverage.